Terms and Conditions

1. Services Provided

1.1 We provide website design, development, digital setup, and related services as agreed in a written quote, proposal, invoice, or order confirmation.

1.2 The specific features, deliverables and scope of your project will be outlined in your service proposal or agreement. Anything not expressly listed is considered outside the agreed scope.

1.3 We may also provide additional services such as domain setup, hosting configuration, SEO basics, content writing, analytics setup, or branding, subject to separate fees.

2. Client Responsibilities

You agree to:

2.1 Supply all text, images, content, login credentials and business information required for the project.

2.2 Ensure that all materials you provide are accurate, lawful, and free from copyright restrictions.

2.3 Respond to requests, drafts, approvals and revision notes in a timely manner.

2.4 Check all drafts, previews and final versions carefully before approving them.

2.5 Maintain backups of your own content and ensure you keep all login credentials secure.

We are not responsible for delays or errors resulting from missing, incorrect or late content.

3. Payments

3.1 Payment terms will be stated on your quote or invoice. Unless otherwise stated:

• Small projects may require full payment upfront

• Larger projects may require a deposit before work begins

• The balance is payable before the website is published or handed over

3.2 No work begins until the required upfront payment or deposit has been received.

3.3 Additional features, pages, revisions or services not included in the original agreement will be invoiced separately.

3.4 Late payments may result in paused work, delayed delivery, or suspension of access.

4. Refund Policy

4.1 All payments for digital work are non-refundable, except where required by UK consumer law.

4.2 Refunds are not issued for:

• Change of mind

• Failure to provide content

• Delays caused by the client

• Dissatisfaction after approval or after work has begun

• Abandoning the project

• Third-party fees (domains, hosting, etc.)

4.3 Deposits, if applicable, are non-refundable.

5. Revisions & Approval

5.1 Unless otherwise agreed, projects include a limited number of revision rounds.

5.2 Revisions must be requested in writing. Large structural changes, redesigns, or new content may be billed as additional work.

5.3 Once you approve a design draft or final version, any later changes will be treated as new work.

6. Intellectual Property

6.1 We retain ownership of all design elements, templates, code structures, images (unless supplied by you), and layout frameworks created during the project.

6.2 Upon full payment, you receive a licence to use the final published website for your business.

6.3 You do not own drafts, design systems, source files, or unused concepts unless specifically agreed in writing.

6.4 If payment is not completed, you have no right to use, publish or reproduce any part of the design.

7. Hosting, Domains & Third-Party Services

7.1 Hosting, domains, email services and third-party platforms (e.g., Framer, WordPress, GoHighLevel, Namecheap, Google Business Profile, analytics tools) are provided by external companies.

7.2 We are not responsible for:

• Hosting uptime or outages

• Domain or DNS issues

• Email failures

• Third-party security breaches

• Platform changes, bugs or updates

• SEO fluctuations or ranking changes

7.3 Your use of third-party services is governed by their own terms.

7.4 We may assist with setup but ultimate responsibility remains with the client.

8. Project Timelines

8.1 Delivery times given are estimates and may change due to:

• Client delays

• Missing content

• Technical issues

• Platform outages

• Scope changes

• Workload levels

8.2 We are not responsible for financial or business losses caused by changes in delivery timelines.

9. Liability Limitation

To the fullest extent permitted by law, we are not liable for:

• Loss of profit or income

• Loss of business or customers

• Loss of data

• Reduced rankings or SEO changes

• Social media platform restrictions

• Advertising performance

• Errors caused by client-supplied content

• Consequential or indirect damages

Our total liability is limited to the amount you paid for the service in question.

10. Suspension or Termination

We may suspend or terminate work if:

• Payments are overdue

• Communication stops for more than 14 days

• You breach these Terms

• You supply abusive, aggressive or inappropriate communication

Unpaid work remains unpublished, inaccessible and unusable.

11. Portfolio Use

We may showcase your website, logo, screenshots or non-sensitive business information in our portfolio or marketing materials unless you request otherwise in writing before work begins.

12. Confidentiality

Both parties agree to keep confidential any sensitive or private information obtained during the project.

13. Governing Law

These Terms are governed by the laws of England & Wales.

Any disputes will be attempted through negotiation first; if unresolved, they may be taken to small claims court.

14. Updates to These Terms

We may update these Terms at any time.
Updates take effect as soon as they are published on this page.